Cancellation and Refund Policy

Effective Date: 22-02-2024
At RR Bullion, we strive to ensure customer satisfaction by providing high-quality gold, diamond, and precious metal products. Due to the nature of our products, cancellations and refunds are subject to the following terms:

1. Order Cancellation Policy

Before Dispatch:
Orders can be canceled within 12 hours of placing the order, provided the product has not been dispatched.
Cancellation requests must be made by contacting our customer support at +91 90721 74666.
After Dispatch:
Orders cannot be canceled once the product has been dispatched or delivered due to the volatile nature of precious metal prices.

2. Refund Policy

2.1 Eligibility for Refunds
A refund will only be issued under the following conditions:
The product received is defective or damaged during shipping.
The product delivered does not match the order specifications.
2.2 Non-Refundable Conditions
Products showing signs of wear, damage, or tampering after delivery will not be eligible for a refund.
Customized or engraved products are non-refundable.
Returns based on price fluctuations in gold or diamond rates will not be accepted.

3. Refund Process

Eligible refunds will be processed within 7-10 business days after the product is inspected and approved for refund.
Refunds will be credited to the original payment method.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with the following details:
Order number
Reason for cancellation or refund
Supporting evidence (in the case of a defective product)
RR Bullion
Phone: +91 90721 74666
Email: bullionrr@gmail.com

5. Inspection and Return Requirements

Products must be returned in their original condition, packaging, and accompanied by the original invoice.
We reserve the right to reject refund requests if the product does not meet these conditions.

6. Changes to this Policy

RR Bullion reserves the right to update this policy at any time. Changes will be communicated on our website.